1. Our Team
At VideosAI, we have a dedicated team of professionals working to deliver cutting-edge AI video processing services. Our team includes:
- Software Engineers: Responsible for developing and maintaining our AI algorithms and platform.
- AI Specialists: Continuously improving our machine learning models for better accuracy and efficiency.
- Customer Support Team: Assisting users with inquiries, troubleshooting, and general support.
- Security & Compliance Team: Ensuring data security, privacy compliance, and platform integrity.
- Marketing & Sales Team: Promoting VideosAI’s capabilities and assisting users with premium plans.
2. Service Commitments
A. Service Availability
We strive to maintain a 99.9% uptime for our platform. However, occasional maintenance or technical issues may lead to temporary downtime. We will notify users in advance whenever possible.
B. Service Features
VideosAI offers the following services:
- AI-powered video trimming and highlight generation.
- Customizable clip selection and output formats.
- Secure video uploads and processing.
- Integration with social media platforms for easy sharing.
C. User Responsibilities
To ensure smooth service operation, users must:
- Provide accurate account information.
- Use the platform responsibly and comply with all legal regulations.
- Avoid uploading copyrighted or illegal content without proper authorization.
D. Data Retention & Privacy
- Uploaded videos are stored temporarily for processing and deleted within [insert retention period] unless users choose to save them.
- We implement strict security measures to protect user data. Refer to our Privacy Policy for more details.
3. Subscription & Payment Policies
A. Free & Premium Plans
We offer both free and premium plans. Premium plans unlock advanced features, higher processing limits, and priority support.
B. Payment Terms
- Payments are securely processed through third-party providers.
- Users must ensure payment details are up-to-date to avoid service interruptions.
- All prices are listed in [insert currency] and subject to applicable taxes.
C. Refund Policy
- Refunds may be available within [insert refund period] if the service does not meet user expectations.
- Contact [email protected] for refund requests and inquiries.
4. Support & Issue Resolution
We provide customer support via:
- Email: Reach out to [email protected] for assistance.
- Help Center: Visit videossai.xyz for FAQs and guides.
- Community Forums: Engage with other users to share tips and solutions.
For urgent technical issues, we aim to respond within 24 hours on business days.
5. Updates to This Policy
We may update this policy periodically to improve our services. Users will be notified of significant changes via email or website announcements.
6. Contact Us
If you have any questions or concerns regarding this policy, please contact us at:
Email: [email protected]
Website: videossai.xyz